November 15, 2004

Management Reading

I'm reading more and more in the management realm these days. In fact, at some point I'm going to post little summaries of some of the books I've read on the subject lately. But today, I ran across D. Keith Robinson's pointer to some interesting material on Kano methods. Robinson points to Gene Smith's post on the subject. Smith points to a special issue of the Center for Quality of Management Journal on the topic. Looks like a nice addition to my reading list...