James Robertson has published a brief article on intranet success as a part of his occasional series of CM-focused articles.
Robertson argues that for an intranet to be successful, it must not only meet the staff's needs, but it must provide a tool that is easy for content contributors to use.
For example, the quality of the content management system and processes is irrelevant if the intranet doesn't deliver what staff require. Conversely, no amount of usability testing and information architecture activities will lead to a successful project if the authoring tool is too complex and counter-intuitive for business groups to use.
Good point. The article is well worth reading for anyone involved in intranet development.
Posted by Karl
April 9, 2003 09:09 AM