I've been doing a fair amount of interviewing lately as a part of the information audit I'm conducting. As I result, I was pleased to read two articles on non-directed interviews by Adaptive Path's Mike Kuniavsky:
Nondirected Interviews: How to Get More Out of Your Research Questions
Face to Face With Your Users: Running a Nondirected Interview
Kuniavsky is writing about interviews used as a part of user experience design, and my own interviews tend to be even more general. But, nearly all of the principles he mentions are good ones.
[2/14/03: fixed back link]
Posted by Karl
January 27, 2003 11:34 AM